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The two primary challenges for warranty administrators are reducing
warranty administration costs and differentiating their warranty
offering from that of their competitors. BlueRealm's solutions address
these challenges directly, providing a high return on investment
and strengthening a warranty administrator's competitive advantages.
Reduced Administration Costs
BlueRealm's solutions focus on reducing costs by improving the efficiency
of the entire claims process. Claims can be resolved earlier in the
support process, with less effort, and with higher quality. This reduces
the necessity of costly field technicians and reduces the chance that
the same problem will have to be fixed twice. In particular, third-party
warranty administrators will save money in the following ways:
- Eliminate unsupported claims
- Improved Technical Support resolution rate
- Eliminate claims on product recalls
- Improved, auditable field technician performance
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Differentiated Warranty Offering
When we talk with retailers, their major concern with warranty programs
is that "They're all the same." BlueRealm believes that
this perception is very detrimental for warranty providers since,
if retailers really feel this way, the only way to compete is on price.
So, BlueRealm's solutions focus on differentiating warranty offerings,
providing both a strong competitive advantage when bidding for contracts
and improving attachment rates. Just some of the ways we do this are
by providing:
- Value-added end user services
- Branded warranty centers
- Innovative services for retailers
- Customized registration CDs
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