| BlueRealm and Clarity Customer
Management Announce Partnership |
 |
| Companies to join forces in
providing the warranty industry with cutting edge services and
technology |
July 19, 2005 - BlueRealm
Solutions, Corp., the innovative provider of warranty technology
solutions, and Clarity Customer Management Inc., a customer management
company dedicated to providing positive customer experiences during
every interaction, today announced the formation of a strategic
partnership. The partners’ combined offering will provide
the warranty marketplace with a suite of sophisticated technology
and services solutions designed to cut claims processing costs while
improving the overall end-user experience.
The partnership will leverage the particular strengths and competencies
that both companies bring to a common marketplace. BlueRealm Solutions,
which specializes in deploying technology that automates claim entitlement
and detects fraudulent claims, will provide software that eliminates
the burden of supporting illegitimate claims. Clarity Customer Management,
with its state-of-the-art customer contact infrastructure and highly
skilled workforce, brings the expertise and technical toolset required
to effectively process legitimate claims that enter the workflow
through the BlueRealm filters.
“We explored a number of alternatives and decided that Clarity’s
advanced technical infrastructure and Client focus put them ahead
of their competition”, said Ron Smouter, BlueRealm vice-president
of Business Development. “Not only does Clarity have a technology
advantage, but their focus on hiring and training the most skilled
technicians indicates that they share our commitment to building
the best end-to-end solution possible.”
David Moufarrege, Clarity executive vice president, was impressed
with the innovation BlueRealm brings to the warranty market. “We
believe that the industry has been looking for this type of solution
for a long time,” he said. “The BlueRealm system will
simplify the work done by our support technicians and gives us a
powerful tool that will enable us to provide our clients’
customers with the best service they have ever received.”
About BlueRealm Solutions, Corp.
BlueRealm is a leading provider of technology and services to the warranty marketplace.
The Company’s innovative solutions help warranty administrators, computer
OEMs and electronics retailers to reduce their delivery costs and enhance their
service offering. BlueRealm is a privately held company based in Vancouver,
Canada.
For more information, BlueRealm can be reached at 800.541.8795 or on the Internet
at www.bluerealm.com.
About Clarity Customer Management Inc.
Clarity Customer Management Inc. leverages brilliant talent, next-generation
technology and best business practices to create seamless, end-to-end,
positive customer experiences across all media channels. Clarity delivers
fully integrated marketing, sales, customer service and support programs
in phone, email, and web chat media channels. Clarity prides itself
as being experts in building relationships. The Clarity approach reduces
customer turnover, increases customer loyalty and drives growth. Clarity
Customer Management Inc. is a privately held company based in Rochester,
New York.
For more information, Clarity can be reached at 877.877.2322 or on
the Internet at www.claritycm.com. |
